What is an e-learning short course?

Short Courses are short e-learning courses designed to give your employees knowledge and understanding of key areas that are increasingly necessary in the workplace, such as cyber security, equality and diversity, data and privacy laws, and health and safety legislation. Each Short Course takes an average of 20 to 40 minutes to complete.

Description

This e-learning 'short course' inmanaging conflict is designed to help you reduce the risk of threatening or abusive behaviour in the workplace, it is vital to know how to effectively and confidently diffuse such situations. This e-learning is designed to equip your organisation with the skills and confidence required to effectively handle conflict situations.

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Course Objectives

The e-learning short course on managing conflict is designed to help you understand how to Identify different scenarios that causes conflict, a conflict between employees, a conflict between customers and how situations can be diffused and managed as best as possible. This e-learning course covers the following 14 topics:

  • What is workplace conflict?
  • Responses to conflict
  • Cultural differences
  • Different ego types
  • Breakdowns in communication
  • The behavioural cycle
  • The PEACE model
  • Conflict with customers
  • The HEAT technique
  • Patterns of behaviour
  • Distance zones
  • Physical conflict warning and danger zones
  • Impact factors
  • The BAP strategy

Course Outcome

Learners taking this course will gain knowledge on what workplace conflict is and how they can effectively manage a heated situation. This course is Ideal for all levels of employee within a business and as part of the induction process for new employees. It can also be used as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

This course includes a number of key features that will benefit the learner. These include the following:

  • Media and content rich exercises that engage learners
  • Interactive content and exercises based on real-life scenarios
  • Multiple choice questions included within the e-learning
  • Personalised certificate is issued upon completion of the course

Duration

Learners are expected to take approximately 20 to 40 minutes to complete this course

Cost

£20.00 + VAT